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Privacy and GDPR information

Privacy Policy

This Privacy Policy explains how Aemmitau Garage GmbH / FalchAuto collects, uses, stores, and protects personal data.

Last updated: 10 June 2026

How FalchAuto handles personal data.

This Privacy Policy explains how Aemmitau Garage GmbH / FalchAuto collects, uses, stores, and protects personal data when customers use the website, create an account, submit inquiries, place orders, upload documents, or communicate with us.

Approximate location lookup from an IP address may be used for security, analytics, fraud prevention, visitor statistics, and customer support. Bot and crawler detection may be used to protect the website, prevent misuse, and improve analytics. Access may be restricted for abusive, automated, suspicious, or harmful activity.

Legal seller

Aemmitau Garage GmbH

Brandisstrasse 25, 3432 Lützelflüh-Goldbach, Switzerland

Vehicle park / viewing / pickup / return location

Müstair, 7537 Val Müstair, Kanton Graubünden, Switzerland

1. Responsible Company

Aemmitau Garage GmbH
Brandisstrasse 25
3432 Lützelflüh-Goldbach
Switzerland
Company ID / UID: CHE-287.349.598
Email: info@falchauto.com
Telephone: (+41) 555 391 873

2. Personal Data We May Collect

  • name and contact details;
  • email address and telephone number;
  • billing and delivery address;
  • customer account information;
  • vehicle inquiry and order information;
  • payment status and payment receipt uploads;
  • uploaded documents or files;
  • support messages and communication history;
  • website usage data;
  • IP address, browser, device type, and session information;
  • language preference;
  • legal or contractual documents related to a vehicle purchase.

3. How We Use Personal Data

  • provide and operate the website;
  • create and manage customer accounts;
  • process inquiries, Buy Now orders, Reserve orders, invoices, contracts, and deliveries;
  • communicate with customers;
  • provide customer support;
  • verify payments and uploaded receipts;
  • manage warranty, guarantee, return, or complaint requests;
  • improve website performance and customer experience;
  • prevent fraud, misuse, or unauthorized access;
  • comply with legal, tax, accounting, and contractual obligations.

4. Customer Account and Order Portal

Customers may use a personal account to view orders, documents, payment status, receipts, and messages. Account activity may be logged for security, service, and support purposes.

5. Live Customer and Visitor Tracking

The website may track whether a logged-in customer is currently online, the last activity time, viewed vehicle pages, and order-related activity. This is used to provide customer support, improve service, and understand vehicle interest.

Anonymous visitors may be tracked using session data and analytics-like information without directly identifying them unless they submit information or log in.

6. Cookies and Similar Technologies

We use necessary cookies for website functionality, authentication, security, session management, and customer account access.

Optional analytics or visitor tracking cookies may be used where permitted and according to the Cookie Policy.

7. Payment Receipts and Uploaded Files

Customers may upload bank transfer receipts or other documents. These files are stored privately and are used to verify payment or support order processing.

8. Email Communication

We may send emails related to account creation, verification, orders, invoices, contracts, payment requests, support messages, delivery, warranty, guarantee, or return processes.

9. Sharing Personal Data

We do not sell personal data.

  • IT and hosting providers;
  • email service providers;
  • accounting or document service providers;
  • delivery or logistics partners;
  • legal, tax, or professional advisors;
  • authorities where legally required.

10. Data Storage and Security

We use reasonable technical and organizational measures to protect personal data. Private documents such as invoices, contracts, and payment receipts should be stored in protected/private storage where possible.

11. Retention Periods

Personal data is retained only as long as necessary for the relevant purpose, legal obligations, accounting requirements, warranty or guarantee matters, contract documentation, and dispute handling.

12. Customer Rights

Depending on applicable law, customers may have rights to:

  • request information about their personal data;
  • request correction of inaccurate data;
  • request deletion where legally possible;
  • object to certain processing;
  • request restriction of processing;
  • request data portability where applicable;
  • withdraw consent where processing is based on consent.

Requests can be sent to info@falchauto.com.

13. International Access and Providers

Some technical service providers may process data outside Switzerland. Where required, appropriate safeguards should be used.

14. Legal Basis

Where GDPR applies, processing may be based on:

  • contract performance;
  • legal obligations;
  • legitimate interests;
  • consent;
  • protection against fraud or misuse.

15. Changes to this Policy

This Privacy Policy may be updated from time to time. The latest version will be available on the website.

16. Contact

For privacy questions, please contact Aemmitau Garage GmbH, Brandisstrasse 25, 3432 Lützelflüh-Goldbach, Switzerland, by email at info@falchauto.com or by telephone at (+41) 555 391 873.

Legal contact

Questions about these pages?

For questions about these legal information pages, please contact Aemmitau Garage GmbH / FalchAuto using the contact form or the details shown on this website.

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